The contract between CUZY and its customers for hosting subscriptions and module licenses. Plain language on purpose; where a clause is precise it is because it has to be.
*Version 2.0, effective 1 October 2026. The version you accepted, with its date, is available in your customer account.*
## 1. Parties and scope
These terms apply between CUZY, 80 St. Columbanus Road, Dundrum, Dublin 14, D14 WP98, Ireland ("CUZY") and the customer who creates an account on cuzy.app, subscribes to CUZY Hosting or buys a module license. The [privacy policy](https://www.cuzy.app/privacy) and, for hosting, the Data Processing Agreement and the published [security measures](https://www.cuzy.app/security) and retention schedule are part of the contract.
## 2. Account and eligibility
Customers are businesses, organizations or adults acting for them. One account per person; you are responsible for keeping credentials confidential and for what is done with your account. Information given at signup and checkout must be accurate, including the VAT number when applicable.
## 3. Hosting subscriptions
CUZY Hosting provides a HumHub community operated by CUZY on the plan you choose (Team or Business), with the limits and features published on the [pricing page](https://www.cuzy.app/pricing) at the time of order. CUZY installs updates, takes backups, monitors the service and provides support. You administer the community: members, content, permissions, legal pages and settings. Higher limits and additional services may be agreed in writing (quote) and are then part of the contract.
The community is provided at an address under cuzy.app and may be connected to a domain you control. HumHub is licensed to you under its own license (AGPL) by HumHub GmbH & Co. KG; CUZY modules under the [CUZY license](https://www.cuzy.app/cuzy-license); marketplace modules from third parties under their publishers' terms.
## 4. Free trial
A trial community is free for 14 days, without payment details, one per organization. Trials include every CUZY module but are not backed up and cannot be exported; both begin with a subscription. At the end of the trial the community is suspended, archived after 14 more days and deleted 14 days after that, unless a subscription is taken. CUZY may extend a trial on request and may end a trial that breaches these terms.
## 5. Prices, payment, renewal
Prices are in euros, exclusive of VAT, as published at the time of order. Subscriptions are billed in advance, monthly or yearly, and renew automatically for the same period until canceled from the customer account. Payment is by card through Stripe. If a payment fails, we retry and notify you; the community shows a payment notice to its administrators and is suspended if payment is not completed within the grace period stated in the account (seven days after the paid period ends). Suspended communities stay intact and resume on payment.
Plan changes take effect immediately; an upgrade is charged pro rata, a downgrade applies at the next renewal. Prices may change with at least 30 days' notice before a renewal; you may cancel before it applies. Team customers receive a personal discount code of 50% on CUZY module licenses for self-hosted use.
## 6. Acceptable use
You may not use the service to break the law, infringe rights, distribute malware, send unsolicited bulk email, host content that is illegal in your jurisdiction or in the country hosting your community, or attack the service or others. Sending limits and storage limits protect all customers; exceeding them repeatedly after notice may lead to suspension. Custom code on Business plans is reviewed before activation and must not access other customers' data or the platform. You remain responsible for your members' behavior and for moderating your community.
## 7. Your data
You own your content and your members' data. CUZY processes it as your processor under the Data Processing Agreement. Subscribers can download a complete export (database and files) from the customer account once a day; CUZY may also produce one on request after the contract ends, within the deletion period. Backups follow the published schedule. CUZY accesses your community only for support at your request, to investigate incidents, or as required by law, and logs such access.
## 8. Availability and support
CUZY targets 99.5% monthly availability for Team and 99.9% for Business, measured by our monitoring outside announced maintenance windows, and publishes achieved values on the status page. These are targets, not guarantees with penalties, unless a service level agreement is signed separately. Support is provided by ticket on business days in English and French; Business customers also have a priority channel. Security fixes are deployed within 48 hours of release; other updates follow the published update policy with prior notice for changes that affect administrators.
## 9. Changes to the service
CUZY may improve the service, update software versions and adjust plans. Changes that remove a published feature or reduce a limit for existing subscribers are announced at least 30 days ahead, and you may terminate before they take effect with a pro rata refund of any prepaid period.
## 10. Termination and deletion
You may cancel at any time from the customer account; the community stays available until the end of the paid period, then follows the suspension and deletion schedule: archived about 30 days after the end of the subscription, and deleted with its backups at the latest six months after that date, earlier if you ask. You may also delete a community immediately with a seven-day cancellable grace period. CUZY may suspend or terminate for material breach after notice, or immediately when required to prevent harm or comply with the law. Prepaid amounts are not refunded after termination for breach.
## 11. Module licenses (self-hosted HumHub)
A paid module license grants the right to install one CUZY module on one HumHub installation under the [CUZY commercial license](https://www.cuzy.app/cuzy-license). Unless described as one-time, the license includes updates through the HumHub marketplace and support for twelve months from purchase; renewal at the published yearly price extends both. A module keeps working after the license period; it no longer receives updates or support. When a license has lapsed for more than six months, a new first-year license is required to update again. Licenses are delivered by email and in the customer account. Amounts paid are not refunded, except as provided by law or in specific cases at our discretion.
## 12. Right of withdrawal
Consumers in the EU have 14 days to withdraw from a distance contract. Module license keys are digital content delivered immediately: by ticking the consent box at checkout you agree to immediate delivery and acknowledge losing the right of withdrawal. For hosting, the trial precedes payment; if you subscribe as a consumer you may withdraw within 14 days and will be refunded pro rata for the unused part of the period.
## 13. Warranty and liability
CUZY provides the services with professional care. Software, including HumHub and modules, cannot be guaranteed free of errors; CUZY corrects defects it is responsible for by updates or workarounds. To the extent permitted by law, CUZY's total liability for a contract year is limited to the amounts paid for the affected service in that year, and CUZY is not liable for indirect damages such as lost profits, business interruption or data loss beyond what published backups would have restored. Nothing limits liability for intent, gross negligence, death or personal injury, or where mandatory law says otherwise. Modified software is outside the warranty unless the modification is shown not to have caused the defect.
## 14. Governing law
These terms are governed by the laws of Ireland. Disputes are brought before the competent courts of Dublin, without prejudice to mandatory consumer protection rules of the customer's country of residence. If a clause is invalid, the remainder stays in force.
Questions about these terms: [contact@cuzy.app](mailto:contact@cuzy.app).