Support for a module or a hosted community
Open a ticket; it lands with the developers and keeps the whole conversation in one thread. Include your HumHub and module versions, the affected page and, for modules, your license key or instance URL.
Contact
Talk to the people who build it
Questions about hosting, a quote, a module or a custom development: pick the channel below. We answer on business days (Monday to Friday, 9:00 to 18:00, Irish time), in English or French.
Sales, quotes and partnerships
Higher limits, white-labeled app, migration, custom module, training, reseller questions or a non-profit discount.
Security
Report a vulnerability in a CUZY module or in the hosting platform. We acknowledge within one business day and coordinate disclosure with you.
Response times and languages
| Free trial | Tickets, Mon–Fri 9–18 (Ireland) |
|---|---|
| Team | Tickets, Mon–Fri 9–18 (Ireland), first answer within one working day |
| Business | Tickets and WhatsApp, Mon–Fri 9–18 (Ireland), first answer within four working hours |
| Security reports | Acknowledged within one business day |
| Languages | English and French |
Other places
- CUZY space on the HumHub community for questions and feature requests visible to other users
- GitHub for issues on free modules and pull requests
- Status page for the current state of the hosting platform
Postal address: CUZY, 80 St. Columbanus Road, Dundrum, Dublin 14, D14 WP98, Ireland.