Flat price, unlimited members
Team costs €90 a month and Business €450, whatever the member count. Bettermode's entry tier stops at 10,000 members and 5 collaborators.
Bettermode sells branded customer communities in tiers capped by member count, starting at several hundred dollars a month. HumHub hosted by CUZY gives a branded community with unlimited members at a flat price, and the platform itself is open source.
Bettermode is a proprietary, hosted platform for customer and product communities: spaces, discussions, knowledge base, events and analytics, sold in tiers by member and collaborator count, with US or EU data residency.
Facts about Bettermode come from the vendor's own pages, checked in September 2026: Bettermode pricing, Bettermode security. Prices are those published by the vendor (US dollars); they may have changed since. Tell us about an error on the contact page and we correct it.
An open-source social network and intranet platform (spaces, streams, wiki, files, calendar, tasks, polls, messaging, member directory, mobile app), extended by the HumHub marketplace and by every CUZY module, hosted by CUZY on dedicated servers in the region you choose, with a flat price and unlimited members.
The questions a buyer, an IT reviewer or a data-protection officer asks both vendors.
| Criterion | Bettermode | HumHub hosted by CUZY |
|---|---|---|
| Pricing | Starter $399/month billed yearly or $499 billed monthly (up to 10,000 members, 5 collaborators), Growth $1,500/month billed yearly or $1,750 billed monthly (up to 25,000 members, 10 collaborators), Premium on quote (100,000+ members, 20+ collaborators) | Team €90/month or €900/year, Business €450/month or €4,500/year, unlimited members, 14-day free trial |
| Fees on payments | No transaction fee published; the tiers are gated by member and collaborator counts | None. Payments made with the eCommerce module go through your own Stripe account; CUZY takes no commission |
| Single sign-on | Starter: social login only. Growth: OAuth2. Premium: OAuth2, JWT and SAML | On every plan, trial included, through OpenID Connect and OAuth modules (Keycloak, Microsoft Entra, Google, LinkedIn, GitHub) and SAML-capable identity providers |
| API | API and webhooks from the Growth plan | HumHub REST API module on every plan |
| Open source | Proprietary. The software cannot be installed elsewhere | Yes. HumHub under the AGPL, every CUZY module with public source code. 100% of the code can be taken away |
| Data ownership and exit | Members exportable as CSV by administrators; no built-in export of posts and replies (a long-standing request on Bettermode's own community), content is reachable through the API on Growth and Premium | Complete export of the database and files from the dashboard, once a day, on every paid plan; recreate the same platform self-hosted or on HumHub's own hosting |
| Hosting region and isolation | Data residency in the United States or the European Union (Germany), SOC 2 certified, 256-bit encryption at rest and in transit | Dedicated servers in the region you choose, Germany (EU), the USA or Singapore (APAC); one isolated stack per community; encrypted backups with a second provider in the same region |
| Extensibility | Bettermode apps and integrations chosen by the vendor; API on Growth and Premium | The whole HumHub marketplace plus every CUZY module on every plan; custom modules and themes on Business after review |
| AI and your content | "Ask AI" and federated search on Growth and Premium, run on the vendor's infrastructure | No AI reads your members' content. CUZY uses AI only for its own operations (anonymized technical logs, support ticket text), as stated in the privacy policy |
Team costs €90 a month and Business €450, whatever the member count. Bettermode's entry tier stops at 10,000 members and 5 collaborators.
No "collaborator" seats to count: on Business every administrator and moderator you need is included.
HumHub and the CUZY modules are open source; the daily export of database and files lets you recreate the same platform elsewhere at any time. Bettermode exports members as CSV; posts and replies have no built-in export.
Knowledge base (wiki), events, surveys, maps, LMS, eCommerce and hundreds of HumHub marketplace modules, on every plan.
Germany (EU), the USA or Singapore (APAC), isolation per community, encrypted backups, processor agreement.
Bettermode is the better fit for a large consumer-facing support community that wants a highly polished, hosted knowledge base and analytics with a design team behind it, and for which several hundred dollars a month is a small line item.
Start a free trial, import members and content with our help, connect your identity provider, and run both platforms side by side until you are ready. Subscribers can export everything from CUZY once a day, so the move is never a one-way door. Tell us about your current setup and we assess what can be carried over.
Yes, for branded member and customer communities. CUZY has no member caps and no collaborator seats, prices start at €90/month, the software is open source and fully exportable, and the whole HumHub marketplace is available.
Up to 5 on Team and unlimited on Business. Members are unlimited on every plan.
Yes. HumHub's wiki module gives each space a knowledge base with categories and revisions, and the Show Selected Content module builds curated pages from it.
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Two weeks with every module and single sign-on, no card asked. Keep everything when you subscribe, export everything if you leave.